DiagramGPT — Eraser

How to generate an user journey map

Tips on making a User Journey Map

• Instead of writing a prompt from scratch, use onboarding docs, support logs, or user interviews as source material.
• Ask an LLM to break the journey into phases (e.g. Awareness, Consideration, Onboarding) and list steps, pain points, and emotions in each phase. This can also help uncover blind spots or stress test the journey by highlighting gaps or edge cases you might have missed.

Steps to Create a User Journey Map:

1. Write a prompt describing the user journey
   A simple one-liner can work, but the best prompts are at least 3–4 sentences long. Applying the below framework yields good results:

   • Identify the user persona and their goal (e.g. “A new customer wants to subscribe to our service”).
   • List out the sequential steps the user goes through, including decisions, actions, and touchpoints (e.g. app, website, support call).
   • If relevant, note branching paths based on decisions (e.g. “If user skips signup, show reminder later”).

2. Make a diagram with the completed prompt

3. Edit the diagram with follow-up prompts (this step requires signing in to Eraser)

4. Manually adjust the layout using GUI controls (this step requires signing into Eraser)

Generate any type of diagram with AI

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Frequently asked questions

• Can I edit the generated user journey map?
  Yes. Click “Save and Edit Diagram” to open it in Eraser, where you can edit using diagram-as-code syntax or the visual GUI.

• What can I use as a prompt?
  Plain English, a nested list, or a code snippet. You can also paste excerpts from requirements docs, transcripts, or knowledge-base articles.

• Can I use this from an AI agent?
  Yes. Eraser runs an MCP server, so any MCP-compatible client – Claude, Cursor, or ChatGPT – can create and edit these diagrams directly. See the MCP catalog for what it exposes.

• Who created this tool?
  The user journey map maker was created by the team at Eraser, leveraging frontier AI models. Eraser is an AI tool for technical design and documentation.

• Is it free?
  Generating a user journey map is free and requires no sign-up. Sign in to a free Eraser account to edit, save, and export your diagrams.

• Is there an API?
  Yes, you can read our API documentation. The API is only available to Starter, Business, and Enterprise Plan teams.

• Is there an MCP server?
  Yes. The Eraser MCP server lets an agent create, search, read, update and export diagrams from clients like Claude, Cursor, VS Code and ChatGPT. It is free to use, subject to the AI credit limits of your plan.

• Do you use my data to train AI models?
  No. Neither Eraser nor our model providers use your data to train AI models. Eraser may analyze usage to improve and enhance our AI features.

• How do I get started?
  Describe what you need in the prompt box above and generate. You can keep refining the result with follow-up prompts.

• What’s next for this tool?
  It only gets better from here. We’re working to improve accuracy and layout customization. If there’s something you’d like to see, drop us a note at hello@eraser.io.

• How do I get in touch?
  We’d love to hear from you. Reach out at hello@eraser.io, on X (@eraserlabs), or join our Slack community.